Unit 1 – BSBHRM501 Manage human resource services Unit 2 – BSBHRM506 Manage Recruitment Selection and Induction

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Unit 1 –  BSBHRM501 Manage human resource services

Unit 2 –  BSBHRM506  Manage Recruitment Selection and Induction

Description

Unit 1 –  BSBHRM501 Manage human resource services

Assessment Task 1

Submission details

 

Candidate’s name  
Assessor’s name   Student Id  
Assessment site   Assessment date/s  

 

 

The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.

You must answer all questions.

 

 

Activity
1.

You are the new HR manager of a national transport company. The transport company has recently updated its five year strategic plan.

After reviewing the new strategic plan, you obtain this information:

  • The organisation owns a fleet of trucks, cars, ships and planes which it uses to transport goods including food, grocery items and mail throughout Australia
  • The organisation plans to move into the Pacific and Asia region within three years; once this occurs, it will be expected that goods will be transported within and between all countries
  • Currently, most customers telephone the organisation to request its services
  • If customers want an update on where their goods are, employees in the administration department review paperwork and make telephone calls to those responsible for transporting the goods
  • Customers of the organisation are becoming more reliant on technology; within three years, the organisation plans to offer an online service for booking and tracking goods to be transported
  • The community is becoming more concerned with safety, and the organisation is hoping to use its safety record as a competitive advantage
  • The lease on the organisation’s main business premises used for administration in the centre of Sydney is soon to expire, and the organisation will be moving its headquarters to Adelaide, where rent is cheaper
  • Findings from a recent survey indicate that those customers who deal with long-term employees are more satisfied; the organisation plans to reduce employee turnover by 10% each year of the strategic plan’s operation

 

Analyse the information from the strategic plan and review the external business environment to determine what, if any, impact it will have on HR requirements.  (200–300 words)

 

Activity
1.

 

  1. Why should HR professionals consult line and senior managers about human resources needs in their areas? Provide at least five reasons.
Activity
1.

 

  1. Your organisation understands the need for a diverse workforce. It also understands that those organisations who are serious about achieving diversity will have a diversity policy in place. Explain how would you review organisation requirements for a work force Diversity? (1–2 pages)

 

Activity
1.

You are the HR manager of an organisation which provides a data management service. You work in Melbourne. Your organisation has been retained to review and index 600,000 documents on behalf of a client. The documents are currently stored in a Perth warehouse. They cannot be moved. Your organisation will need to employ 30 staff to complete the work within the required three month time frame.

You need to consider options for the delivery of human resources services relating to this project.

Options include:

  • You (the very busy HR manager) flying to Perth for the length of the project. Once there, you will obtain assistance from two junior HR employees to deliver appropriate HR products and services.
  • Retaining a Perth-based external human resources agency to deliver the HR services which will be required.
  • Assigning a manager from the Perth office to deliver the human resources services. The manager has no HR qualifications or experience, but is well-liked and very knowledgeable about the process which will be used to review, scan and index the documents.

 

  1. What are the HR services and products that need to be delivered? (30–40 words)
  1. You have decided to analyse the options in terms of risk and to weigh up the costs and benefits of the options.

Prepare a formal memo you could provide to the board of directors of your organisation to set out the risks, costs (in general terms) and benefits involved with each delivery option. (1–2 pages)

  1. You are the new office manager of an accounting firm. The firm operates in your state/ territory. It is owned by 10 partners. They employ 45 accountants. Another 65 employees are employed to undertake administrative tasks. The accounting firm retains an external provider to provide HR services. The contract is due to expire.

You have been asked to undertake a review of HR services to determine whether it would be appropriate to:

  1. Continue utilising the services of the external provider.
  2. Employ a manager and four people with HR expertise to provide HR services internally.
  3. Retrain six current administrative employees without HR expertise to provide HR services internally under the supervision of a partner of the accounting firm with an interest in HR.

 

Prepare a detailed checklist of legal requirements that HR providers would need to take into account when providing HR services. The checklist should provide details of the actual obligations and details of specific Commonwealth and state/ territory legislation. There is no need to complete the checklist…………………………………………………………………………………………………………..

 

Activity 10

                                                                 CASE STUDY

  1. Your organisation has agreed to deliver the human resources services:

 

Service 1: Provide advice on complaint handling and conflict resolution

Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions.

Indicator that service has been properly delivered: Analysis of quarterly employee surveys shows that in 20XX/XX, an average of at least 70% of employees considered that complaints are handled appropriately and conflicts are properly resolved.

 

Service 2: Provide advice on reducing harassment and discrimination

Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions.

Indicator that service has been properly delivered: Twenty percent reduction in complaints relating to harassment and discrimination in 20XX.

 

Service 3: Provide advice on the use of flexible working arrangements

Proposed delivery of service: Initial meetings with managers and employees. Presentations and training sessions.

Indicator that service has been properly delivered: Five percent of employees utilizing flexible working arrangements by July 20XX.

 

Service 4: Review equal opportunity policies

Proposed delivery of service: Collection and review of policies.

Indicator that service has been properly delivered: All policies to be reviewed and recommendations made by July 20XX.

 

Service 5: Deliver programs intended to promote diversity in the workplace

Proposed delivery of service: Initial meetings with managers and employees. Programs including:

  • Pathways for Women
  • Employees as Carers
  • Dignity and Disability
  • Understanding Cultural Differences

 

Indicator that service has been properly delivered: An increase in the participation of women in the workforce to at least 35% by July 20XX. All buildings to be accessible by wheelchair by July 20XX. Complaints about discrimination due to religion reduced by 50% in 20XX/XX. At least 10% of employees who identify themselves as carers utilizing flexible work arrangements.

(i) Prepare a document which could be used to help you monitor whether the human resources services have been delivered to the appropriate standard. The document could be in the form of a detailed checklist but should contain provision for all relevant information to be included.  Also explain how what strategies will you use for all stakeholders to agree on the process? (2–3 pages)

 

Unit 2 –  BSBHRM506  Manage Recruitment Selection and Induction

Assessment TASK 2

Case Study

Submission details

 

Candidate’s name  
Assessor’s name   Student Id  
Assessment site   Assessment date/s  

 

The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.

 

You are a HR manager for a bank. You have been asked to manage the development and delivery of HR services in one area. Complete the tasks using information gathered from your own research and knowledge you have obtained during your study.

Outline your ideas in a report to submit to your trainer/ assessor via negotiated method.

 

  1. Choose either the delivery of HR client services or recruitment services. Provide a description of your chosen service area, including a list of services which can be delivered in that area and the aims or purpose of your chosen service area.

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