Research Assignment | Customer Satisfaction at Complete Care


assignment. Customer Satisfaction at Complete Care


Complete Care is a servicing and repair unit of Computer R Us established to offer warranty repairs and attend to technical inquiries from the customers regarding their portable/laptop/notebook computers. The Complete Care unit focuses on providing rapid responses to consumers to ensure an utmost satisfaction on the use of its computers.  However, Complete Care faces immense challenges such as; shortage of trained technical staff to operate its telephone center, unreliability of the courier contracted to deliver and pick up customers computers for repair and unavailability of spare parts for some of its machines which have become a hurdle to the operations of the Company. The company promises to offer a rapid response to customer technical enquiries as well as warrant repairs. However, the company faces several challenges such as shortage of training technical operators in its telephone centre, distribution problems, and parts availability challenges.