Presenting of results from an engineering company has been contentious issue among various corporations, both in the private and public sector. It is important to note that, many corporations offering technical services are faced with various problems in their control for quality performance in different areas. ‘All Repairs and Maintenance’ is a firm that offers a wide range of services from house-hold items to office wares among others. Following the currently increasing technology and modernization, the company has been facing the maintenance of quality control in its services. This has been as a result of the failure of the company to configure its operations in alignment with changing technological appliances in offices and homes among others.