Quality and safety report


Part A: Quality & safety report (3,000 words, 75% of total grade):
[Part A assesses learning outcomes 1 – 4]
Investigate and produce a report for your healthcare organization on the importance of quality and safety and how it influences and impacts the delivery of healthcare services.
Your report should be grounded in evidence-based best practice.
As a guide, your report can be constructed using the following headings:
1. Introduction.
2. The importance of healthcare quality and safety as a key component of effective healthcare service provision.
3. Best practice catalysts, dimensions and drivers for quality and safety in healthcare (key references & evidence).
4. The writers organization (introduction, context & current status)
5. Analysis of the writer’s organization in the context of best practice catalysts, dimensions and drivers for quality and safety in healthcare
6. Conclusion
Part B: Reflection (1,000 words, 25% of total grade):
[Section B assesses learning outcome 5]
Critically reflect on the key leanings you have achieved during Module 1 “Introduction to Quality & Safety” and their application to your area of practice.


The bedrock of human civilization has been improvement of quality of life of human beings. The rise of industrialization and the continuing efforts to improve technology are all in a quest to improve the quality of life.  Improvement of quality of life is however a broader dimensions and an enormous undertaking that is only achievable through improving quality in small aspects of human life.   This is because human life is a complex system that is made of different subsystems.  Taking a systems theory approach, it can be said that human life is made of physical, psychological, and emotional domains. The well-being of all these domains must be taken care of if human life has to be improved. One of the most important undertakings to improve these domains is improving the quality of healthcare. Healthcare can be defined as efforts that are geared toward not only ensuring a human life without infirmity, but also a human life that is guarantees physical and social well-being. This means that achieving quality in health care entails addressing different aspects of human life.  According to the multideterminant model of healthcare, a healthcare system should include different activities and actors whose goal is to improve specific and general health through public and personal medical services (Donabedian, 1980). For many years now, the healthcare industry has been undergoing stepwise progress in efforts to improve the quality of human life.  There have been efforts to improve service delivery to ensure that quality is enhanced.  The creation of hospitals in the early 18th century and the continued scientific and technological discoveries are all efforts geared towards ensuring that patients receive high quality of care. Enhanced medical professionalism and growing investment in technology are all efforts aimed at guaranteeing patient high quality of care (Shaw et al., 2003).  Ensuring quality in healthcare has been further enhanced by legislations that make it a right of entitlement to high quality of health care (Battles, 2006).  Since the turn of the 20th century, there has been growing interest in the quality of healthcare. The reasons for increased interest in the quality of health care has been prompted by different factors including the rising cost of healthcare, technological advancement, a growing percentage of aging population, the failure of health markets, poor quality, rising medical errors, lack of accountability,  health care inequalities, and many other factors (Kohn , Corrigan  and Donaldson, 1999).  The driving force has therefore been matching the rising cost and growing need for healthcare services with the quality of care provided.  It is postulated the improving quality of health care can help to satisfy the growing demand and rising cost.   To understand the importance of quality in healthcare, this study will analyze how different concepts of quality in healthcare are practiced in the writer’s hospital.