a literature review on performance management in police service in the united states, as individual performance management, and overall policing outputs measurements ( KPIs) in policing service


Unlike other public agencies, the police service is entrusted with an utmost important role of protecting the public.  In carrying out this role, the police service is faced with a myriad of challenges, one of them being the scarce resources.  To ensure maximum output, it has become necessary to carry out performance management of the police service. In its simplest definition, police performance can be defined as how well the police service delivers a number of responsibilities they are entrusted with. According to Vibbart (2005) these duties include preventing crimes, catching criminals, disrupting organized crimes, reassuring the public of safety, and promoting public safety. On the other hand, performance management means using information from past and present performance, and considering the factors that might affect the future to plan police service operations (Gary 1976). Performance management helps in planning the use of available resources to maximize output. Therefore, police performance management means evaluating the performance of the police and using this information to plan for the available resources.