must use the fish-bone diagram


Royal Crown hotel prides itself as the best spa and conference services provider in Barcelona, Spain. The hotel is located in a serene environment that makes it suitable for holding conferences. The hotel is located across Siem Reap River which gives it a unique feature for cool and friendly environment for meetings and conferences for both individuals and corporate. In the recent past, the hotel has faced myriad of challenges and opportunities which are presented by globalization of the of tourism activities (Akkerman 2010, pp. 872). This paper gives a detailed analysis of the issues at Royal Crown Hotel studied as a case study. The paper gives detailed operations and management problems and issues. The problems identified will be analyzed using relevant operation management theory where recommendations to solve the problems will be given.