Managing Capability | Empathy and Trust



Section Description Additional Information Value
Introduction Brief statement that clearly identified the purpose of the report and the components of the report.

Approximately 100-150 words

No additional information statement, definitions or commentary should appear in the introduction 2 marks
Capability Topic Contrasting of several definitions of the term. Outline of principle model or theory.

Identification of the key competency associated wit the capability- Students must use the terms from one of the competency models i.e.


Approximately 800-1000 words


Students should demonstrate wide reading through multiple citations. It is expected that the recommended readings of Carlopio, Quinn et al, Golemanetc- either texts of Journal articles will feature in this section. 8marks
Research Associated with the Capability topic A minimum of 12 scholarly references, with a minimum of 4 Journal articles, correctly cited using in-text referencing.

A full reference list at the end of the report with all references actually cited in the report included in alphabetical order.


Students who have less than 12 references will not receive more than 1-2 marks.

Students who meet the minimum references (12) receive 3-4 marks.

To obtain the full 6 marks, students need to use at least 20 references.

Self Analysis of Capability Using the results of the diagnostic tests Students are to reflect on the results of the diagnostic tests, directly link these to the literature to explain the specific capability (skills, knowledge and attitudes) that need to be improved.


Approximately 500 words


Students should cite at least 2 brief examples of their own behaviour, either in work or social situations that illustrate the two areas that need to be developed. 4marks
Diagnostic Tools Students in MGMT 20124 need to undertake a minimum of 5 diagnostic tools, and studentsin MGMT 20129 need to undertake a minimum of 3 diagnostic tools.

Both groups must includeat least 3 results sheets signed by course facilitator.




Students who do not include at least 3 signed diagnostic tools results sheet receive no marks for this section.


The results sheets should be attached as appendices and the actual results discussed in the previous section.


Development Plan Students need to specify at least 3 activities per capability that are identifiable as to knowledge and behaviour development. Specific goals need to be identified in terms of standards and timeframes so that capability development can be measured.


Approximately 500 words


Students can identify up to two Masters electives at CQU as part of the development process. However students must include an overview of the course and how it will facilitate specific knowledge or behavioural development.

Other activities can include short courses, industry training, personal reading (must be recognized text) as part of the development plan.

4 marks
Conclusion Brief statement that outlines the major learnings from the task. Statement to include observation about the need to continue to develop management capabilities (life long learning) 2




Effective management calls for managers to be able to be able to effectively and positively engage and sustain social interactions in the organization. Organizations are made of people who must regularly engage and interact with each other for enhanced organizational performance. In this regard, it is the role of the manager to promote trust and empathy in the organization. This calls for social awareness as well as sensitivity when dealing with people in and out of the organization (Goleman Boyatzis and McKee, 2004). Empathy and trust focus on understanding others which is critical in enhancing the relationship between a manager and the employees. A leader cannot be able to influence an employee if they do not understand them. This section looks at different aspects related to empathy and trust as an important aspect in managing other capabilities.