Effective management calls for managers to be able to be able to effectively and positively engage and sustain social interactions in the organization. Organizations are made of people who must regularly engage and interact with each other for enhanced organizational performance. In this regard, it is the role of the manager to promote trust and empathy in the organization. This calls for social awareness as well as sensitivity when dealing with people in and out of the organization (Goleman Boyatzis and McKee, 2004). Empathy and trust focus on understanding others which is critical in enhancing the relationship between a manager and the employees. A leader cannot be able to influence an employee if they do not understand them. This section looks at different aspects related to empathy and trust as an important aspect in managing other capabilities.