Management Problem in Healthcare


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In the past few decades, there has been a major shift in human resources management in line with new paradigms in labor force management. Human resources management studies have revealed that employees are the most important asset for any organization as they are more dynamic and influential in productivity compared to physical assets such as machinery. In a health care organization, human resources management strategies influences quality of services delivered to patients and can be linked to patient satisfaction. Strategic human resources strategies are important for healthcare organizations to deliver high quality services.  Studies have linked the quality of human resources management in hospitals with patient satisfaction (Kharti, Jack, McKune and Brewer, 2006). This implies that hospitals with prudent human resources management strategies are likely to fulfill the needs of patients compared to hospitals without such strategies.