Communication is one of the most important aspects of our social and professional life. Communication is the main channel through which we pass our feelings, contributions, enquiries, and comment to the other party. Communication is a process which involves two parties. There is the source of the information and the audience who is intended to receive the information.
As a process, there are important steps that must be fulfilled for it to effective. First there must be a common understanding between the source and receiver. This means that the receiver must be able to decode the information using the coding method that is used by the source. The medium that is used by the source must be accessible to the receiver. One of the most important components of the communication process is listening. Listening is important in the communication process since it determines how the receiver gets and interprets the information.