Human Service Manager Exercise Paper ‘Retain, Refer, or Release


Monday: Human Service Manager Exercise Paper – Reinforce, Refer, Release – Week 5 Final

â—ŠReview Chapters 10, 11, and 12.
Many of the communication and interviewing skills that we have been studying for clients are applicable for Human Service Managers. Clinicians have to determine when clients might need further treatment and support, when they may need an outside referral for other expertise to achieve the treatment goals, or when they have reached the end of their relationship with a clinician. Similarly, human service staff sometimes need help from a human service manager to continue to grow and have their skills reinforced, they may need outside referrals to address areas of concern or for professional development, or situations may arise that require the staff member to resign or be released/terminated.
Consider how this ‘client based’ information may have relevance to working as a human service manager with staff who may have interpersonal and work related issues that a manager might have to address.
Review the following UOP Material: ‘Human Service Manager Exercise Reinforce, Refer, and Release’ Paper, and the three hypothetical staff histories/situations from the fictitious ‘Family Support Services Center’ (Appendix A) at the end of the syllabus.
Human Service Manager Exercise – Reinforce, Refer, and Release Paper
Determine which recommendation and strategies for each staff Case Study situation:
1) ‘Reinforce’, which may include additional supervisory support, staff development, and increased responsibilities;
2) ‘Refer’, which may include additional supervisory support and monitoring, re-training, a corrective plan of assistance, and/or a referral for outside assistance; or
3) ‘Release’, which may include legal and ethical considerations, instituting a corrective plan of assistance, possible probation, or termination. Include which of these actions you would recommend for each of the cases and why.
â—ŠDescribe some of the communication and interviewing skills that would be important in each of these situations.
â—ŠWhat issues and dynamics are present?
â—ŠWhat self-disclosure will be necessary to elicit from the staff person, and what boundary issues need to be addressed?
â—ŠWhat behaviors need to be discussed, assessed, and changed?
â—ŠWhat goal setting, contracting, and evaluation needs to occur?
â—ŠWhat ending and transition issues are present in each of these case studies?
â—ŠWrite a 4-7 page APA format paper that would hypothetically provide a rationale and explanation for your decisions based on your readings and other information and address any of the seven tasks of endings and transitions found on pages 282-289 of the text that are relevant to your decision for each case. Include at least three citations other than the text to support your conclusions.

eBook Collection (Materials) : Murphy, Bianca Cody (2003). Interviewing in action: relationships, process, and change 2e. Bianca Cody Murphy & Carolyn Dillion 2nd ed.
ISBN 0-534-53896-7 student edition


Theory of personality is supported by different theories which attempt to explain personality development. These theories fall under psychosocial theories and psychoanalytic theories. Psychosocial theories include Erikson’s theory and Horney’s list of neurotic needs. Psychoanalytical theories are based of Freud’s theory

There are many models that are used in development of personality theory. These include:

The two factor model of personality – This model is used in psychological factor analysis measurement of personality, behavior, and also temperament.  This model assesses people and task orientation.