hotel | Hilton Stockholm Slussen’s Sustainable Practices Report


Task Description:

This report requires students to critically evaluate tourism practices and how such practices align with or deviate from principles of sustainability. Students need to choose a tourism business in order to analyse their sustainability practices based on given criteria. The tasks include:

  1. Briefly outline the business chosen for this assessment. The business needs to be either an accommodation provider or a tour company operating in a specific location. Travel agencies and global hotel chains are NOT appropriate businesses for this assessment. It is recommended that the business needs to have enough information available from online sources or that students can visit the operation to assist in their assessment.
  2. Identify the most important sustainability issues and challenges facing the business and its operation.
  3. Apply eitherGlobal Sustainable Tourism Criteria for Hotels and Tour Operatorsor The Ecotourism Australia ROC and ECO certification criteria to assess how the business is addressing sustainability. Identify three (3) areas of strength and three (3) areas of weakness in the business’s sustainability practice. The application of the criteria will be directed by the student’s assessment of the important sustainability issues facing the operation.
  4. Based on your analysis and identification of weaknesses, make three recommendations to the business to improve sustainability practices. Include peer reviewed articles to identify the problems associated with implementing sustainable tourism and how suggested improvements could be made.


  1. You should have aminimumof 8 academic journal articles to support your analysis.
  2. Do NOT cite your lecturers, or lecture notes as references.
  3. You may use newspaper articles and other website reports as evidence of issues in addition to peer reviewed articles.


Report Structure and Required Contents

  1. Introduction(introducing the business and the purpose of the report)
  2. Sustainability Issues(key economic, socio-cultural, and environmental issues and challenges the business is facing)
  3. Assessment of Operation(assess the business operation against key criteria in the sustainability certification program you have chosen)
  4. Strengths and weaknesses(based on your analysis in the last section, identify 3 strengths and 3 problematic areas of the business’ sustainable practice)
  5. Potential Improvement and concluding comments(make 3 recommendations based on the literature and/or best practices and conclude the report)

References (use APA style)


The global business of tourism has shown that different types of tourism involve a range of impacts at the environmental and social level. Mass tourism is without any doubt the main contributor of the most visible and great effects, most of which are negative. To curb this trend, a common understanding was needed among different countries to regulate and guide industry players. This gave rise to the formulation of Sustainable Tourism Best Practices as a facilitating tool for community businesses and for hotel and tour operators to take certain actions which permit them to follow the necessary steps to perform and maintain sustainable development (Gossling & Hall, 2006). The World Tourism Organization (WTO) defines sustainable tourism as satisfying current tourist and host community needs, while protecting and improving future opportunities. Sustainable tourism acts a guide in the management of all resources, in a manner which allows the meeting of social, aesthetic, and economic needs, while addressing sustainably cultural integrity, life support systems, cultural integrity, and biological diversity. Tourism industry players need to adopt best practices including corrective and improved measures put in place in every section of tourist business management and operation (Mihalič, 2010).