The organization in question is called Mercy Hospital. It is a large hospital that has both out-patient and in-patient services. It is also a private hospital, its shareholders being private individuals. Major decisions, especially those involving the capital structure are made by a Board of Directors which is elected from the existing shareholders. In this sense therefore, apart from treating patients the hospital is a business that needs to generate returns to its owners. Mercy Hospital also only takes in patients who have medical cover or some of medical insurance. The Board of Directors made this decision due to an increase in the number of huge unpaid bills that brought the hospital to its knees a few years back and almost led to its closure. However, a few cases are usually accepted without medical insurance, but hard cash has to be paid in these cases. Mercy Hospital is quite old, having being started two decades ago. Being this long in the industry, the hospital has had plenty of time to mature through the experiences it has gone through to become one of the best hospitals in the region.