Diagnosis | Communication Tools


Communication is at the heart of coordinating and sustaining organisations and professional working life. Said another way, communication is the organising element in organisational life.This first module focuses upon understanding communication and its role as a professional competency. The specific purpose of Unit 1 is to help you:
• Define professional communication and appreciate the ethics of good communication.
• Understand the communication process–verbal, nonverbal and listening
• Recognise the importance of communication competence as a life-long learning project.
In business and professional settings you will at some point be required to present information to an audience. Vocational presentations take many forms such as: a report to your co-workers, a sales presentation to a potential client, a brief to your team about a project, a conference presentation at an annual industry conference, training sessions to employees, an interview of a candidate for employment, a motivational video for all employees to name a few. Vocational presentations, when done correctly, are extremely effective; when done poorly they are a waste of time and money. This module is designed to enhance your ability to deliver sophisticated effective oral presentations. The specific purpose of unit 2 is to help you:
Reduce communication apprehensionPrepare to write an oral presentationResearch the topic of an oral presentation.Engage your audience by effective measures


Diagnostic tools are important parts of assessment of individual communication style. The tools assess different aspect of individual communication. Using the diagnostic tools, an individual can therefore know their strengths and weakness in communication. There are different communication tools, among them, the Johari Window, Communication Style Questionnaire, Assertiveness Questionnaires, and others.  In this exercise, I used five diagnostic tools to assess my communication styles and here are the results.