Customers Satisfaction


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Customers’ satisfactions are directly related to the clients’ motivation and satisfactions in this case, it is of importance to improve the satisfactions of the employees in a company. On this basis, customers usually come into direct contacts with the clients and hence how they are treated in terms of services rendered will determine their purchasing power. From this case study, employees are not satisfied with the way they are treated within the company and have directed their dissatisfactions to the customers.  Employees’ satisfaction is a management practice and hence should be carried out by the management of this company. Below is a guideline on how to improve the clients’ service in Dalkeiths Company (Allen & Wilburn 103).