Cultural Diversity | Managing a Culturally Diverse Workplace


1.Direct discrimination: taking action against an individual in a particular and occasional way that causes disadvantage because s/he belongs to a particular group.

2.Institutional/Systematic discrimination: structuring a society or organisation to maintain the advantages of certain groups who share the same characteristics.


Discrimination, Prejudice, and Racism often showcase their existence in the workplace social domains. Today, with a majority of the organizations focusing on the maximization of the stakeholder’s interests, the employee’s rights have been overlooked through differential treatment that has compromised the employee’s productivity. Through authentic leadership and management of the workforce despite their diversity is imperative to the general productivity of the organization. This paper explores discrimination, prejudice, and racism concepts by examining their existence in the hospitality industry through case studies to establish possible strategies that managers can employ to overcome them at a workplace.