PART 1 – The 4-step problem solving method
- In reviewing the 4-step problem solving method in MO, you have seen that the definition of a problem for an organization depends on the level of areas affected by the problem. Based on this, answer:
- Why can the definition of problem be relative? What constitutes a performance gap?
The definition of a problem can be relative in the sense that there is no clear or set definition of a problem in an organization. A problem encompasses different aspect of the operation of an organization and can involve different departments in the organization. Therefore a problem can be relative depending on the situation it is defining.