Provide an introduction to the objective and scope of the report.
2. Organization Analysis
What is the nature of the organization under analysis? What challenges does it face? How mature is it in terms of IT infrastructure and process management programs? Is the case organization part of a larger group? What relationship does the case organization have with its parent company?
May include: SWOT analysis, organisation charts, rich picture, etc
3. Process Definition and Scope
Clearly define the process under analysis.
Identify where and how this process fits with other organizational processes and systems; How does this process link to organizational strategy?
Your analysis may include Scoping diagrams, rich picture.
4. AS-IS Process models and documentation
Document the AS-IS process using BPMN models.
5. Analysis of AS-IS process
Analyse and assess the “health” of the process. Your analysis may choose to assess such questions as:
How does the process add value? Are there any bottlenecks, redundant flows, lack of data? How effective is current management of the process? Are appropriate performance measures in place? Is data collected to measure performance? What is the current role played by software in support of the process? Are there shortcomings with the software support?
6. Recommendations for improvement
Given the analysis of the AS_IS process, what do you recommend that would improve the process performance? Would implementation of a new ERP system improve the performance? Would the upgrade of the existing ERP system improve the performance?
Your recommendations may include:
Redesigned TO-BE model; Suggestions for changes to process management; suggestions for implementing process performance metrics; additional or new software systems support, etc
7. Feasibility Assessment of Recommendations
Given your analysis and recommendations, consider the feasibility of an ERP implementation. Would the implementation of an ERP system improve the performance of the business process?
TIP: You should choose to focus on a category of ERP system (eg. Tier 1 or Tier 3) to perform your feasibility assessment.
Your feasibility assessment should address:
- How well the ERP system will address the recommendations for improvement
- The organizational, technical and economic feasibility of implementing the ERP system
Provide an appropriate conclusion for the outcome of your study. You should clearly summarize the outcome of the feasibility assessment of the ERP system.