Presenting of results the performance of both machines and the technicians from an engineering company has been contentious issue among various corporations, both in the private and public sector. It is important to note that, many corporations offering technical services are faced with various problems in their control for quality performance in different areas. The ‘All Repairs and Maintenance’ is a firm that offers an extensive assortment of services from house-hold items to office wares among others. Following the currently increasing technology and modernization, the company has been facing the maintenance of quality control in its services. This has been attributed by the company’s failure to configure its operations to be allied with changing technological appliances in offices and homes among others (Peterson & Winer, 1990).