Analysis Report


Weight: 25%
Total Marks: 100
Due time and date: 23.59AEDT, Sunday, 16 October 2016

Submission instructions:
1. Maximum word length: 2000 words.
2. Submit a soft copy in Word format via Turnitin (with an assignment cover sheet).
3. Assignments submitted by other means (e.g. email) or forms (scanned
copy, Excel document) will attract no marks.

Late submissions: The mark for an assessment item submitted after the designated
time on the due date, without an approved extension of time, will be reduced by 10%
of the possible maximum mark for that assessment item for each day or part day that
the assessment item is late. Note: this applies equally to week and weekend days.


In response to these issues, Computer R Us through its new department Complete Care has conducted a survey of its consumers on understanding the problems and have adopted multiple initiatives to help resolve the problems alongside fostering the efficiency of the division in maximizing consumer utility. These report based its analysis on the issues and research findings on multiple hypotheses to establish the real status of the firm and the success of the initiatives in the escalation of the customer satisfaction rate. This analysis seeks to provide Computer R Us with substantive findings that can be used in reaching its objectives.