Improving Organization through TQM and ISO. International Organization of Standards (ISO) and Total Quality Management (TQM) are used in businesses to improve the performance of an organization. ISO improves an organization by seeking to enhance and promote standardization as well as the development of the related activities in order to facilitate the global exchange of products and services and promote cooperation in the sphere of economic, scientific, intellectual and technological activities. ISO acts as a minimum standard for a quality system for organizations. Total quality management on the other hand improves the performance of an organization by improving the quality of products and services produced by a company. Improving Organization through TQM and ISO.
The benefits of ISO include; improved customer satisfaction hence improvement in profits and productivity, significant cost reduction as defects and wastes are reduced, improvement of new market accessibility as customers are adequately satisfied and the company has a good brand name, environmental benefits as are limited wastes, and increased market share as a result of increased customer satisfaction. However, ISO is faced with some challenges including; achievement of ISO certification requires extra costs, development of personnel is given limited attention, and very little attention for the support functions in a company. Improving Organization through TQM and ISO.
Gotzamani, K. D. and Tsiotras, G.D. (2001). An empirical study of the ISO 9000 standards contribution towards total quality management. International Journal of Quality and Reliability Management, 21(10), 1326-42. Improving Organization through TQM and ISO.