Business Communication – Writing Routine and Positive Messages (Good News)

Business Communication – Writing Routine and Positive Messages (Good News)
By following the chapter 8: Writing Routine and Positive Messages (Good News)(Textbook: Excellence Business Communication Tenth Edition/John V. Thill, Courtland L. Bovee).
Answer all questions of On The Job(Multiple question and 2-3 sentences short answers) (P242-243), Message for Analysis 8-C (critique and rewrite) p.246, and #7 p.250
Please Answer All Questions As Following By:
On the Job: Solving Communication Dilemmas at GET SATISFACTION
1.a~d Short Explanation Answer(2~4 sentences)
2.a~d Short Explanation Answer(2~4 sentences)
3.a~d Short Explanation Answer(2~4 sentences)
4.a~d Short Explanation Answer(2~4 sentences)